Cisco IP Phone User Guide

In this user guide you will find detailed information on using your Cisco IP phone. Your Cisco IP phone 7941G, 7942G, 7945G, 7961G, 7962G, 7965G, 7970 is a full-featured, multi-line telephone replacing the traditional analog phone.

1. Line Appearance Buttons - Indicates your extension number(s).
2. Foot Stand Button - Adjusts the angle of your phone base.
3. Display button - Awakens the touchscreen from sleep mode or disables it for cleaning.
4. Messages Button – Allows you to use the voice message system.
5. Directories Button - Opens/Closes the Directories menu which allows you to see missed calls, received call, placed calls, and faculty/staff directories.
6. Help Button – Allows you to use the Help Menu.
7. Settings Button – Allows you to change telephone settings such as contrast and ringer sound, network configuration, and status information.
8. Services Button - Provides access to telephone services if available.
9. Volume Button - Increases or decreases the volume of the handset or headset, speakerphone, and the ringer volume.
10. Speaker Button - Toggles the speaker on or off for conference calls in your office.
11. Mute Button – Turns the mute feature on or off.
12. Headset Button – Turns the headset on or off for those who use a headset.
13. Navigation Button - Allows you to scroll through menus, highlight items and with the soft key activate the highlighted items.
14. Keypad - Allows you to dial telephone numbers, enter letters, and close menu items.
15. Soft Key Buttons - Each activates the item (soft key) listed above on a menu.
16. Handset Light Strip - Indicates that you have an incoming call and/or a new voice message.
17. Phone Screen – Gives you the time, date, your phone number, caller ID, and other features like redial, new call, etc.

Phone Features
Muting a Call:
     1. Press the MUTE button
             a. To end the mute feature, press the MUTE button again

Placing a Call on Hold
     1. Press the Hold soft key.
             a. To return to the call, press the Resume soft key.
         Tip: If multiple calls are on hold, Scroll with the arrows to select the desired call before you press the Resume key.

Transferring a Call to another telephone:
      1. Press the Transfer soft key
             a. This places the call on hold
      2. Dial the number to which you want to transfer the call
      3. When the number rings, press Transfer again; or when the party answers announce the call and then press Transfer
      4. Hang up if the call is accepted.
      Note: If the party refuses to accept the call, return to the original call by pressing the Resume soft key.

Transferring a Call Directly to a Voice Mailbox
       1. Press the Transfer soft key.
       2. This places the call on hold.
       3. Press the * and Dial the extension to which you want to transfer the call
       4. When the voicemail box answers, press Transfer again

Call Forwarding
   To forward your calls:
       1. Press the CFwdAll soft key.
       2. When the beep tone is heard, enter the number to which you wish to forward.
                a. Forwarding to Voicemail: Press the * and Dial the extension to which you want to transfer the call
                b. Forwarding to on-campus extension: Dial the 4-digit extension
                c. Forwarding to off-campus number: Dial 8 - 1 - area code - phone number
        3. When finished, verify Forwarded to xxxxxxxx is displayed above the LCD screen.
   To cancel call forwarding:
         1. press the CFwdAll soft key.

Placing a Conference Call
   To turn a call into a conference call:
         1. During a call, press the more option and then you should choose the Confrn soft key. (This allows you to place the party on hold while you contact others.)
         2. Place a call to another number to include others on the conference call.
         3. When the call connects, press Confrn again to add the other party to the conference call.
            Notes:
                 a. To place a conference call on hold - Press Hold.
                       i The other parties cannot talk among themselves.
                       ii To avoid disrupting the other callers, consider muting the call instead.
                              -To mute the call - Press Mute.
                 b. To place a conference call on the speakerphone - press Speaker.
                       i Press the Mute button to mute the speakerphone. The conference parties cannot hear you but you can hear them.

The previous diagram illustrates the Cisco Conference Call Scenario.

The previous manual illustrates the IP Phone Manual Guide.

Cisco IP Phone Manual 7940/7960 Models download the pdf file here